FAQ
Answers to common questions about EJA Bricks products, orders, and shipping.
How are EJA Bricks products made?
EJA Bricks products are made in small batches using methods such as pad printing, UV printing, dyeing, and 3D printing. The method and materials used are listed on each product page whenever applicable.
Are these official LEGO products?
Unless a product listing says otherwise, our printed pieces use genuine LEGO elements that have been altered or repackaged. Custom 3D-printed parts and accessories are not genuine LEGO elements.
EJA Bricks is an independent brand and is not affiliated with, sponsored by, authorized by, or endorsed by the LEGO Group. LEGO is a trademark of the LEGO Group.
When will my order ship?
Orders are typically processed within 3 to 5 business days. During launches, restocks, or other high-volume periods, processing may take up to 10 business days. Tracking information will be emailed when your order ships.
How much does shipping cost?
U.S. shipping is a flat $6 at checkout. During the soft launch, if your combined U.S. orders total over $25, the shipping charges will be refunded after checkout.
Do you ship internationally?
International orders check out without a final shipping charge. After your orders are combined and packed, we will email you an invoice for the actual shipping cost. Your order will ship after that invoice is paid. Import duties, taxes, customs fees, and brokerage charges are the buyer’s responsibility.
Can I change or cancel my order?
Contact us as soon as possible. We will do our best to help, but changes and cancellations cannot be guaranteed after processing or packing has begun.
What if my order arrives damaged or incorrect?
Email support@ejabricks.com promptly with your order number and clear photos of the item and packaging. We will review the issue and make it right.
How do I contact EJA Bricks?
Use our contact page or email support@ejabricks.com.