Refund policy

We accept return requests within 14 days after delivery. To be eligible, items must be unused and in their original condition and packaging, and you’ll need proof of purchase. This policy does not limit any rights you may have under applicable consumer-protection laws.

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact support@ejabricks.com promptly with your order number and photos so we can evaluate the issue and make it right.

Certain items cannot be returned, including genuinely personalized or custom-made products, gift cards, and items marked final sale where permitted by law. Standard products with selectable color options are not considered personalized unless they are made specifically to your individual instructions. Please contact support@ejabricks.com if you have questions about a particular item.

Customers are responsible for return shipping costs for approved returns unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable except where required by law. We recommend using tracked shipping for returns.

Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.