Shipping policy

Contact support@ejabricks.com as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed once processing has begun. If you place multiple orders before fulfillment, email us with all order numbers. When practical, we’ll combine the orders and refund any excess shipping charges to the original payment method. Combining orders cannot be guaranteed after packing or fulfillment begins.

Orders are typically processed within 3–5 business days. During launches, restocks, or other high-volume periods, processing may take up to 10 business days. Processing time does not include weekends, holidays, or carrier transit time.

We ship to the international destinations available at checkout. International delivery estimates do not include customs-processing time. Unless checkout specifically states otherwise, customers are responsible for any import duties, taxes, or brokerage fees charged by the destination country. Customs and carrier delays may occur outside our control.

Tracking information will be sent when your order ships. Please confirm your shipping address before placing your order and contact support@ejabricks.com immediately if a correction is needed; address changes cannot be guaranteed after processing begins. If tracking is delayed, the package appears lost, or it is marked delivered but cannot be found, contact the carrier and EJA Bricks so we can assist with an investigation. Any replacement or refund will be determined after reviewing the carrier’s findings and applicable consumer-protection requirements.

International shipping is $20 for standard orders. Oversized, unusually heavy, or special-handling products may have a higher shipping rate, which will be shown at checkout before payment.